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Front Office Manager
Job Reference #: 9447_1539016
Categories: Administrative/Clerical, Hospitality/Resort/Hotel, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
The Hoxton, Chicago is looking for an experienced Front Office Manager to join our team!
We are an ambitious company in need of someone who will take on the crucial role of supporting the success of our dynamic property and to support the management of the day to day front office operations.
What You'll Do...
-Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation
-Monitor the performance of the team and give regular feedback through meetings and appraisal methods
-Ensure all members of the team follow the rules, do their best, for The Hox, and love their jobs
-Responsible for the management of the Front Office Schedule ensuring that all days are covered to meet business needs.
-Responsible for the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team
-Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments
-Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.
-Set ambitious but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels
-Manage all costs related to the front office department to agreed budgets and forecast levels
-Responsible for the control and management of the Hotel Shop, ensuring all orders are monitored, and all month-end figures are compiled and sent to Payroll/Accounts team.
-Oversee the inventory control of the Breakfast Bag program, ensuring all deliveries are logged, and prepared for the monthly stocktake
-Oversee Payroll for all Front Office team members
-You'll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alike
-You'll take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you're working in a safe manner at all times.
What's In It For You...
-Join a young, fast-growing company committed to not just building hotels but building a global brand
-PTO, great healthcare, competitive salary & tips, and nifty rewards for going the extra mile and living our values
-Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
-Plenty of opportunity to progress and change it up as part of a global family of brands
-Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make and thrive at work
-Regular team get togethers - we know how to have a good time!
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!