Job: Wellness Program Coordinator - Aurora, IL

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Jobing Description

Position Responsibilities:

• Manage, implement, deliver, and evaluate/improve Worksite Wellness program and services


• Assist the OptumHealth, UnitedHealthcare, and Uniprise SAEs by answering questions, problem solving and handling escalating issues in regards to Worksite Wellness from implementation to pricing


• Build and sustain positive relationships with the customers through direct and indirect communications


• Serve as the primary contact for all Worksite Wellness service issues and understand and manage customer expectations and service needs


• Attempt to achieve first-contact resolution of issues; collaborate with dedicated functional experts to resolve issues quickly and effectively


• Monitor and provide expected turnaround times for issue resolutions to the customer (SAE, account, colleagues, etc.)


• Keeping current all PLP's and PR's associated with the delivery of customer service for the Worksite Wellness products


• Capturing and documenting all unique customer specific details associated with an account for worksite wellness


• Monitoring and providing all analysis reports and validating for accuracy


• Develops trustworthy relationships within department and incorporates trust principles in day to day activities and interactions


• Interacts with staffs, customers, internal and external departments to ensure operational efficiency and effectiveness


• Works cross-functionally and collaboratively with other departments, staff specifically the Optum Implementation Managers and Product Managers to achieve program goals on time and improvements


• Participates in establishing Worksite Wellness departmental strategic goals and priorities


• Trend account problems and concerns. Identify and implement solutions in conjunction with customer support


• Perform the requests from our multiple employer groups to provide unique reports


• Participate in internal feedback sessions to explain the customer's experience to the product Management team


• Maintains professional growth and development through seminars, workshops, and professional affiliations


• Individual must stay familiar with all the Worksite Wellness products and employer unique solutions


• Provide professional presentation for Worksite Wellness sales-support

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.

By providing 58 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Skills / Requirements

Requirements:

• 3+ years Customer Service or Account Management position; must have experience troubleshooting and resolving issues in a timely manner (telephonic, web or email based) required


• Functional knowledge of Microsoft Word, Excel and Outlook required; will use table, charts, graphs - must know formulas and how to sort in Excel; must be able to use calendar functions in Outlook


• High School/GED required; Bachelor's Degree preferred


• Project Management experience preferred


• Healthcare Industry experience required


• Previous Wellness Program experience preferred

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.