Job: Traffic/Workforce Representative Associate - Aurora, IL

This posting has expired and is no longer available.

Browse Similar Jobs: Other/General

Jobing Description

Position Description:


Positions in this function are responsible for all scheduling, call volume monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. Work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.

Primary Responsibilities:

• Responsible for scheduling, call volume monitoring and adjusting accordingly


• Collaborate with Site Leadership to ensure adequate staff, contingency plans and workflow monitoring


• Create policies and procedures to standardize workforce management functions


• Analyze, develop action plans, and resolve service delivery and/or service delivery level issues

When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.


OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.


If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.


By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.


At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Skills / Requirements

Qualifications:

• High school diploma or GED is required


• 2+ years of face to face customer service experience is required


• 1+ year experience in Staffing/Agency recruiting is required


• Intermediate PC experience, including the ability to navigating the Internet and toggling between Windows is required


• Intermediate Microsoft Office (Word, Excel & Outlook) is required


• Bilingual (English, Spanish or Polish) is a plus


• Prior Workforce planning experience is preferred


• Healthcare background is desired

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.