Job: Customer Care Professional - Schaumburg, IL - 373009

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Jobing Description

Position Description:

Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team. Includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Manages the referrals process, processes incoming and outgoing referrals, and prior authorizations. This function includes intake, notification and census roles.


Primary Responsibilities:

• Initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team.


• Manage incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff.


• Manage the referrals process, processes incoming and outgoing referrals, and prior authorizations.


• Includes intake, notification and census roles.

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.

By providing 58 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Skills / Requirements

Requirements:

• 1+ year of call center experience


• High School Diploma or GED


• 1+ year of Microsoft Outlook and Word experience


• 1+ year of customer service experience


• Typing 30+ WPM


• Bilingual (Spanish/English) preferred


• Claims processing experience is a plus

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V



UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.